Refund Policy:

Our Refund Policy:

2 Day Money Back Guarantee & Refund Policy

Refund Policy:

At retromediadesign.com, we want to ensure that you are 100% happy with your purchase. If you have any technical or sales queries, do not hesitate to contact us. However, if you feel the service you purchased are not the best fit for your requirements and you attempted to resolve issues with our support staff, we want to make things right.

Although we’d love to know where things went wrong, or how we can improve, follow the steps below for a full refund within 2 days of your date of purchase. if the 2 days has been passed and you have a problem you can contact any time via our email support , via ticket on your account,  or via Email to work out your problem.

Once you requested a refund you can’t subscribe again to our service at any time in the future

Requesting a Refund

Follow the steps below to get your refund request sent to us:

  • use the contact form to request the refund.
  • use the same email address you use to buy our services.
  • include your invoice number.

Experience the fastest tv service Your favorite channels in your backpack.

FAQ

IPTV refers to Internet-based Protocol Television where internet is used to deliver TV programs & Videos that are either live or on demand.

  • Video on Demand
  • Near Video on Demand
  • Time-shifted TV
  • TV on Demand (TVoD)
  • Live Television

With traditional TV, programs are broadcast by being turned into radio waves and beamed through the air to a rooftop antenna on your home. The antenna converts the waves back into electrical signals and your TV set decodes them to make its sound and picture.

NOTE:

you will download and install using downloader
with one of the two codes Downloader code : 1573357 (media tv)
Downloader code: 4184971 (Star TV) old branded smarter app's wont work any more (retro jakor or stream tv)
do not install both, delete all old apps and ones you are not using make sure the file in downloader on the left side is empty, do not save then this only takes up much needed space.
the app takes about 5 minutes to update once connected the steps are on our website at the bottom of this website with pictures step by step and easy to follow your time log in nothing will change

 Please make note of our business hours as well.

Simply uninstall all old app and apps you are not using to make room on your device.
if you are using smarter or PAID version of tivi mate you will have to log out delete old playlist and use the url below and relog in to connect to new url stream.
then already.

 new url http://ky-tv.cc

NOTE: CURRENT CUSTOMERS CREATE A NEW CUSTOMER ACCOUNT USING THE SAME NAME AND EMAIL ADDRESS. WE HAVE WE RESET ALL CUSTOMER ACCOUNTS AND EMAILS WILL COME OUR NEW WEBSITE Please add to your not spam list. 
CASH APP PAYMENTS: $retromedia24 or $my5pays XUI & ONLY YOUR NAME / PHONE NUMBER IN COMMENTS
Allow up to 24 HOURS for response to orders or emails
Business Hours
Monday 9:00 am to 2:00 pm & 4:00 pm to 7:00 pm
Tuesday 9:00 am to 2:00 pm & 4:00 pm to 7:00 pm
Wednesday 9:00 am to 5:00 pm
Thrusday 9:00 am to 2:00 pm & 4:00 pm to 7:00 pm
Friday  9:00 am to 2:00 pm & 4:00 pm to 7:00 pm
Satudays 9:00 am to 2:00 pm & 4:00 pm to 7:00 pm
CLOSED ON SUNDAY AND  ALL USA HOLIDAYS

 

NEW WEBSITE IS NOW OPEN: https://starscreenimage.com/
ALL CUSTOMERS WILL NEED TO CREATE A NEW CUSTOMER ACCOUNT AS ALL ORDERS WILL BE PROCESSED THROUGH THE NEW WEBSITE
NOTE: YOU WILL NEED TO CREATE A NEW  ACCOUNT USING THE SAME NAME AND EMAIL ADDRESS DUE TO OUR CHANGES. NO CHANGES TO THE APP OR CONTENT. 

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